RETURNS & EXCHANGES
How to return:
If you would like to return an item, please notify us in writing within 7 days of receipt of delivery.
Please note the following conditions for return of items:
Goods must be unused
Goods must be in their original condition & packaging.
Goods must be received back within 14 days from the day you receive your order.
Please include detailed documentation regarding the return.
If we suspect that the goods have been used in any way or any of the above conditions are not met, regrettably we reserve the right to return the goods without notice (and with re-delivery costs being the responsibility of the buyer). Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable. A full refund will be made within 30 days from cancellation of the order, provided the goods are returned to us in their original condition.(Excluding delivery charges).
Please use a courier, as M de Wet Promotions cannot be held accountable for returned items not received back. All returned items are subject to a 15% Handling fee. Returns are the responsibility and for the expense of the customer. No Post Office returns will be accepted.
Return Address: 45 Port Road, Robertsham, 2091
Refunds are made via bank transfer to the customer’s designated South African bank account - or for account credit where applicable. Notice is given that free offers and our P&P (postage and packaging) costs will be accounted for if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due.
To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level. All Packages returned to us unclaimed via our couriers will be subject to re-delivery charges as defined on our delivery page. Wrap your return in the same packaging in which you received it and enclose the packing slip.
When you place an order online with us, you will receive a return email confirming your order and giving details of the items you have purchased. This automatic confirmation email does not necessarily mean we will be able to execute your entire your order or even parts thereof. We retain the right to withdraw products from sale at any time and to refund in full any payment made by either credit or a refund in the manner that payment was received.
Occasionally, an error may occur and goods may be either incorrectly priced, incorrectly discounted or described incorrectly, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid either as a credit or a refund in the manner that payment has been received.